Refund policy

Return & Refund Policy

At Stephen's Relief Store, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully before requesting a return.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories included.
Be accompanied by proof of purchase or your order number.
Have received prior return authorization from our customer support team.

Please do not return any item without contacting us first. Returns sent without prior approval may not be accepted.

To request a return, contact us at:

Email: info@stephensreliefstore.com

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns or exchanges for:

Opened or used personal care and wellness products.
Products damaged through misuse, improper handling, or normal wear and tear.
Gift cards.
Clearance or final sale items (if applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A clear description of the issue.
Clear photos showing the product and any damage.

After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to you.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Late or Missing Refunds

If you haven't received your refund after the expected processing period:

Check your bank account again.
Contact your credit card company or payment provider, as refunds can take additional time to appear.
If you still have not received your refund, please contact us at info@stephensreliefstore.com.