Shipping policy

Shipping Policy

Thank you for shopping at Stephen's Relief Store.

We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Australia & New Zealand: 7–15 business days

Delivery times are estimates only and may vary due to customs clearance, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is being offered.

Tracking Your Order

Once your order has shipped, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active.

Delays

While we work hard to ensure timely delivery, Stephen's Relief Store cannot guarantee shipping times and is not responsible for delays caused by shipping carriers, customs, or unforeseen events.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been shipped, we may not be able to issue a refund or replacement.

Lost or Damaged Packages

If your package arrives damaged or appears lost, please contact us at info@stephensreliefstore.com within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.